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Black Box Branded Products Support

Black Box Network Services is committed to delivering comprehensive communications solutions with world-class technical and customer support. With Customer Service and Network Operations Centers throughout the United States, we are ready to help resolve your issues.


  • U.S.-based contact centers handle more than 32,000 calls per month
  • Average response time is less than 35 seconds
  • Remote resolution is as high as 72%
  • More than 95% of tickets are resolved without manufacturer involvement
  • We maintain more than 4,000,000 ports

We're here for you


If you need service or support immediately, contact your designated support center. To speak with a Black Box representative to learn more about the solutions we offer, contact us.

 

Products (Store/Catalog) Support

Tech Support
Need help with a product you've purchased from The Black Box Store or one of our catalogs? Just have a networking question? Talk to Black Box. Simply enter your phone number, and an expert will call you in 20 seconds or less!Call us at 6445005. You'll be speaking with an expert in 20 seconds or less!Contact us by using the form on the right. You'll receive an e-mail in 15 minutes or less. What's more, our Resources section is packed with helpful technical information, including Tips for Techs on-line videos, Black Box Explains tutorials, Cable & Adapter Configurators, Buyer's Guides, White Papers, and more. Browse this digital library anytime!
Customer Service
Have a billing question? Need to change your shipping address? Want to add a warranty to a Black Box product you've already purchased? Call us at 6445005. You'll be speaking with one of our courteous representatives in 20 seconds or less!

Contact us by using the form on the right. You'll receive an e-mail in 15 minutes or less.


Contact Us

If you have an urgent support need, please contact your designated service support center. For all other inquiries, feel free to complete the form below and someone will get back to you.


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Hotline Number:

65-6445 0005

 

Contact Us By Email

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Support

Infrastructure Solution
Structured Cabling
MAC
Communications Solution
Wired & Wireless network
PBX, VOIP

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